Dell Hiring for Technical Support Process
Dell International Services India Private Limited
Responsible to handle inbound calls, emails, and web interface to drive numbers with existing and new customers.
Has a good knowledge of computers and high technical acumen for client / end-user computing, preferably experience in offering technical support services
Should have excellent communication skills should be able to carry out an effortless conversation in English, good convincing skills
Understand the need of the customer & provide the suitable solution to customers issue in terms of repair services/warranties.
Learning of Dell technology, products, and services and should be able to identify how these products and services align to customer needs.
Responsible for providing the solution for technical issues on calls which may end with booking an order for paid repair services, renewal services and/or with relevant Dell products
Should be compliant to and adhere to process design as per the management decision.
Cooperates and collaborates with colleagues, cross-functionally, to support the technical solution process.
Understands the administrative and operational requirements of the job.
Demonstrates good judgment in analyzing information to make routine decisions.
Graduate 0-4 year of relevant work experience required
Undergrad with 1 year of relevant work experience required
Should be willing to work in shifts in a 24 x7 work environment
Should be residing within Transport Boundaries
Excellent telephone soft skills, thorough telephone functional skills & email etiquettes
Excellent spoken and written English
Ability to handle stressful situations.
Goal/Career oriented and self-motivated
Good Knowledge of PC Hardware/Software for desktop & portable systems
Very Good Solutions Positioning Skills.
Any relevant Certification/Qualification .
Interview Date: 23rd & 24th April
Timings : 12:00pm to 3:00pm
Dell International Services, Vipul Tech Square, Opposite Central Park, Sector Road, Sector – 43, Gurgaon – 122002
Apply to official link