HP Freshers Recruitment As Technical Support Engineer For B.E/B.Tech/MCA
Troubleshooting & resolving complex technical issues in the customer environment.
Share best practices to reduce problem occurrences.
Present action plans to the customer and take consent. Also, ensure there is no adverse impact of the action plan on the network.
Replicate customer environment in Lab.
Escalate the issue in a timely manner.
Keep customer informed and set realistic expectations on issue resolution.
Contribute towards Knowledge Management.
TAC should ensure he/she stays abreast with all the NPIs and changes/updates to the product.
Network technologies including Routing, Switching, Wireless, Security and Network management.
Good knowledge on switching (OSI Layer2, Sub-netting, VLAN, STP, etc.) and routing (Layer3, IP, Static and Dynamic routing, etc.) technology.
Working knowledge and understanding of access and core layer switch.
Basics of WLAN technology (802.11 Standards, Controller and APs).
ACSA certification will be added advantage.
Job ID: 1034352
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