Digi Style hiring Quality Analyst-health & Supplement
Must be aware of Agile Methodology.
Should have a good understanding of STLC, SDLC, Test processes, Testing types.
To be able to write complete as well as complex test cases in order to ensure completion of the project.
Should be aware of the Defect life cycle.
Must be able to log a defect and retest the same.
Having Experience in using defect-tracking tools. eg: Jira, Bugzilla.
Should have basic SQL and database Knowledge.
Driving performance metrics like CSAT, AHT, Productivity, Accuracy etc.
Giving On-Floor support to Associates
Transaction Monitoring and Feedbacks to Associates
Scrubbing on DSAT, Pendency etc. and providing process insights
Data analysis and making designated reports/decks
Participating in internal & external calibrations
Communication to heighten awareness and focusing on the importance of positive customer experience
Making recommendations and driving improvement
Ensuring that internal policies, procedures, and compliance regulations are being followed
Identifying operational / training issues and helping team in fixing these gaps.
Walk-In Date & Time: 29th May – 8th June , 11 AM onwards
D-244,2nd Floor Sector-10,Noida-201301 (Near Swani Furniture)
Apply to official link