HP Hiring Freshers As Technical Support Engineer
Hewlett Packard Enterprise
Troubleshooting & resolving complex technical issues in the customer environment
Share best practices to reduce problem occurrences
Present action plans to the customer and take consent. Also, ensure there is no adverse impact of the action plan on the network.
Replicate customer environment in Lab
Escalate the issue in a timely manner
Keep customer informed and set realistic expectations on issue resolution.
Contribute towards Knowledge Management
TAC should ensure he/she stays abreast with all the NPIs and changes/updates to the product.
Bachelor’s degree in Mechanical, Electrical, or other Engineering, Computer Science, or equivalent.
Network technologies including Routing, Switching, Wireless, Security and Network management.
Good knowledge on switching (OSI Layer2, Sub-netting, VLAN, STP etc.) and routing (Layer3, IP, Static and Dynamic routing etc.) technology.
Working knowledge and understanding of access and core layer switch.
Basics of WLAN technology (802.11 Standards, Controller and APs).
ACSA certification will be added advantage.
Job ID: 1034352
Apply to official link