Allscripts India LLP
The primary purpose of this role is to:
•Provide product support to customers via the telephone and/or Internet (e.g., instant message, email)
•Assess the nature of product or service issues and resolves support problems
•Maintain a log of product issues and conveys customer feedback to product development staff.
•Interact with customers to help troubleshoot and resolve complex product problems or issues
•Diagnose and resolve customer questions or problems over the telephone/Internet in the areas of system configurations/setup, product functionality, and bugs/enhancements
•Track and document inbound support requests and ensure proper notation of customer problems or issues
•Document problems and solutions to train lower-level support on how to properly address customer or product problems
•Communicate with the product development department to improve on a current design or to identify possible problems with design
•Stay abreast of current technology in products, design changes, and new products offered
•May travel to client site in order to resolve complex customer and product issues
– Excellent communication skills
– Exposure to SQL server
– Ready to work in shifts
Academic and professional qualifications:
•Bachelor’s Degree in computer science/IT or relevant work experience
•Typically requires 1-2 years’ experience with a demonstrated competence in functional or technical troubleshooting of the assigned products
Skills – – Excellent communication skills – Exposure to SQL server – Ready to work in shifts
Upgrade your Skills during this Lockdown
Online Selenium Automation Training :-
Start Date :- 4th October
Trainer Name :- SHAMMI JHA
☸ Course Contents :-
✳ Transposed 6000+ People into Automation across the World.
✳ Customized Notes on All Topics.
✳ Concept Retention With Funny Example.
✳ In Depth Interview Preparation With Dedicated Session, Resume Writing Assistance and Much More.
☑ First 4 sessions are free. ☑
✔Duration :- 3 Months
✔Monday to Thursday :- 2 Hours
✔Timing :- 9.30 PM to 11.30 PM IST
✔Fees :- 6000/-
✔Mode of Training :- Online
Click here to directly contact on WhatsApp:-
Phone / WhatsApp Details :-
Shammi Jha :- +91-8305429370