Technical Support Process

Company: Dell International Services India Private Limited Location: Gurgaon Exp:0-4 Years

Description:
Job Title: Technical Support Technician
Supports Dells products and services (via telephone, web or e-mail) to specified customer/partner segments and is responsible for ensuring the positive customer experience. Understands the administrative and operational requirements of the job.
Demonstrates good judgment in analyzing information to make routine decisions.

Skills required:
Responsible to handle inbound calls, emails, and web interface to drive numbers with existing and new customers.
Has a good knowledge of computers and high technical acumen for client / end-user computing, preferably experience in offering technical support services
Should have excellent communication skills should be able to carry out an effortless conversation in English, good convincing skills
Understand the need of the customer & provide the suitable solution to customers issue in terms of repair services/warranties.
Learning of Dell technology, products, and services and should be able to identify how these products and services align to customer needs.
Responsible for providing the solution for technical issues on calls which may end with booking an order for paid repair services, renewal services and/or with relevant Dell products
Should be compliant to and adhere to process design as per the management decision.
Cooperates and collaborates with colleagues, cross-functionally, to support the technical solution process.
Understands the administrative and operational requirements of the job.
Demonstrates good judgment in analyzing information to make routine decisions.
Follows up with occasional ownership issues/outbound calls.

Qualifications:
Graduate 0-4 year of relevant work experience required
Undergrad with 1 year of relevant work experience required
Should be willing to work in shifts in a 24 x7 work environment
Should be residing within Transport Boundaries
Excellent telephone soft skills, thorough telephone functional skills & email etiquettes
Excellent spoken and written English
Ability to handle stressful situations.
Goal/Career oriented and self-motivated

Preferences:
Good Knowledge of PC Hardware/Software for desktop & portable systems
Very Good Solutions Positioning Skills.
Any relevant Certification/Qualification .

Experience needed:
0-4 Years

Interview Date: 1st & 2nd July
Timings: 12:00pm to 3:00pm

Note: Please carry a resume & valid Govt. ID proof

Location:
Dell International Services, Vipul Tech Square, Sector – 43, Near Sector 42-43 rapid metro station, Gurgaon – 122002

Contact:
Abhishek Sharma

Apply to official link
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