Dell International Services India Private Limited
The Technical Support Technician provides remote technical support expertise (via telephone, web or e-mail) in a complex information infrastructure environment with the need to integrate Dell Technology products and systems with other Dell Technology and non-Dell Technology computer systems being operated by customers. He or she has the ability to convey sophisticated ongoing technical system support is critical to, and an essential component of, both Dell Technology’s business operations and the business operations of Dell Technology customers.
Solves moderately complex customer issues on any product.
Provides first- or second-level support in the inbound or outbound contact center.
Prioritizes work based on time and complexity requirements. Exercises sensitivity to due process and proper pacing.
Routes customers when appropriate to proper support queues.
May identify opportunities for process improvements that contribute to the achievement of business metric goals.
Solves problems consistently and completely with minimum supervision.
Partners with team members to obtain resolutions to complex technical issues.
The first point of contact for customer escalations.
Performs quality audits.
Applies introductory knowledge of servers and networks to field non-critical incidents, problems and recurring requests received from enterprise-level customers by following documented Standard Operating procedures.
Prioritizes daily activities based on complexity
and escalates the issues to the next level
Solves basic problems for customers and attempts to resolve more complex issues
Understands support technologies
Any graduate 0-3 year of relevant work experience required
Undergrad with 1 year of relevant work experience required
Should be willing to work in shifts in a 24 x7 work environment
Should be residing within Transport Boundaries
Excellent telephone soft skills, thorough telephone functional skills & email etiquettes
Excellent spoken and written English
Ability to handle stressful situations.
Goal/Career oriented and self-motivated.
Interview Date: 14th June
Timings: 12:00pm to 3:00pm
Dell International Services, Vipul Tech Square, Sector – 43, Near Sector 42-43 rapid metro station, Gurgaon – 122002
Recruiter Name: Abhishek Sharma
Apply to official link