Quality Assurance Analyst
Company: Cvent India Pvt. Ltd. Location: Gurgaon Exp: 2 – 6 yrs
Monitor client interactions and web design builds for accuracy of information and compliance to quality standards
Ensure that designers are delivering as per clients requirement, guidelines and deliverables by standing policies and processes along with accurate solutions in the committed timeline
Make reasonable efforts to avoid unintentional bias in their assessments
Record evaluations utilizing departmental quality monitoring forms
Deliver coaching feedback to designers on their assessments aiming at enhancing the process/people quality of deliverables and focusing on excellent user experience
Provide best practices to improve overall client satisfaction
Provide Team Leaders and the Manager with regular performance feedback on the designers
Prepares and analyze quality reports for Management review
Participates in the design of quality monitoring forms and quality standards
Able to work extended hours when required
Identify common behaviors while monitoring client interactions and recommend remedial plans
Conducting remedial training as a part of the development team
2 – 6 Years
Salary: INR 5,00,000 – 10,00,000 PA.
19th Floor, Tower C& D, Building no 14, DLF Cyber City SEZ, Gurgaon, Haryana – 122002,India
Email Address: P.Bhatia@cvent.com
Apply to official link
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