CSS CORP is hiring for Enthusiastic, Aspiring and Career Oriented Freshers at Hyderabad.
Company: CSS Corp Pvt Ltd | Location: Hyderabad | Exp: 0-1 Years
Position – L1
No of positions – 10
Experience – Fresher
Walk-in Location – Gachibowli, Hyderabad
Work Location – Kondapur, Hyderabad
Provides L1 & L2 remote support on all 5 operating systems (Linux, Mac, Windows, Chrome, and Android) with basic OS troubleshooting techniques and documented escalation procedures
Provides L1 & L2 remote support on Google software and applications to the point of installation and basic use; if required need to escalate or file bug with application owners
Uses troubleshooting techniques to identify network related issues
Provides system administrative support and basic hardware troubleshooting on Google desktops, laptops, VMs and Servers
Help Google employees with access & account issues based on defined/documented guidelines, policies and procedures
Attends required technical training sessions and makes effective use of KBs to address issues efficiently
Complies with schedule adherence to ensure the overall service level targets are achieved
Identifies and provides input on unique (or) recurring user problems.
Working knowledge of Windows OS and basic knowledge on Linux OS
Working knowledge of PC architecture/technology
Working knowledge and understanding of policies and procedures and the ability to determine the course of actions based on given guidelines
Ability to analyze and solve technical problems by investigating potential solutions using troubleshooting skills
Good organizational skills
Good Analytical & Cognitive skills
Excellent telephone and customer handling skills
Ability to deal professionally with irate customers
Ability to learn new products and technologies.
CSS Corp Pvt Ltd. Regus Office, 8th Floor, SLN Terminus, Survey No. 133, Beside Botanical Garden, Gachibowli, Hyderabad, 500032.