Software Engineer Student / Intern
Company: McAfee | Location: Bangalore | Exp: 0 Years
Act as the first point of contact for corporate/enterprise customers of McAfee.
Handle real-time voice calls and portal cases and respond in a timely manner.
Work in a team with assorted expertise.
Update customers on the progress of their cases on a regular basis.
Leverage team members’ expertise to deliver resolutions to customers in a timely manner.
Maintain a friendly, open, approachable, positive attitude.
Willingness to work in 24×7 rotational shifts (including night shifts) is a must.
Excellent verbal & written communication skills is a MUST.
Be able to effectively communicate with global customers over phone & email.
Industry certifications like CCNA, MCSE, S+ will be preferred.
Basic understanding of Microsoft Windows technology with some exposure to Server operating systems.
Basic networking knowledge.
Beginner level knowledge on Linux is preferred.
Knowledge of computer security procedures and protocol.
Exposure to security concepts is an advantage.
Job ID: JR0018268