CSS Corp Hiring Freshers & Experienced – Technical Helpdesk Engineers| Hyderabad.
Company: CSS Corp | Location: Hyderabad | Exp: 0-3 Years
Responsible for providing phone, chat and email based technical support for Client products. Assists employees in determining problems, and provides resolutions on technical and service problems. Responsible for user satisfaction through effective handling of user problems. Ensure proper escalation procedures are followed. Performs assigned functions according to standardised policies and procedures. Basic analytical ability and cognitive skills are required to understand & resolve technical issues.
Principle Duties and responsibilities:
Provides L1 & L2 remote support on all 5 operating systems (Linux, Mac, Windows, Chrome and Android) with basic OS troubleshooting techniques and documented escalation procedures
Provides L1 & L2 remote support on software and applications to the point of installation and basic use; if required need to escalate or file bug with application owners
Uses troubleshooting techniques to identify network related issues
Provides system administrative support and basic hardware troubleshooting on desktops, laptops, VMs and Servers
Help employees with access & account issues based on defined/documented guidelines, policies and procedures
Attends required technical training sessions and makes effective use of KBs to address issues efficiently
Complies with schedule adherence to ensure the overall service level targets are achieved
Identifies and provides input on unique (or) recurring user problems
Excellent communication skills
Good customer service skills, multitasking and leadership skills
Ability to adjust quickly to the changing priorities and make quick decisions with limited information
0 – 3 Years
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