L1 Technical Support
Company: DXC Technology | Location: Bangalore | Exp: 1-2 Years
Description:
Excellent Communication Skills. Previous experience in handling International clients over Email and Chat platform will be preferred.
Exp: 1-2 Yrs experience in Desktop/Laptop/Applications related troubleshooting
Candidates with MCSE will be preferred
Certification in ITIL preferred
Ability to work in 24/7 shift Environment
Experience in working on SNOW / Remedy.
Experience in Semi tech/ISP troubleshooting.
Excellent Communication Skills
Tracking SLA performance and requesting agents to expedite response / resolution process to maintain the required SLA.
Validating the closure
Responsibilities:
As part of this role, person is required to provide 24X7 support on Service Desk responsibilities
Providing L1/1.5 assistance to the client users over Email & Chat.
Resource would also need to create incidents from the emails received from the users
Working as the first level contact to the users, Resource would be required to work on stringent SLA guidelines.
Provide basic level troubleshooting on Windows machines
Resource should have experience on desktop and windows application troubleshooting
Resource would also be required to route unresolvable issues to next level of support
Working on a leveraged model the resource may need to support more than one account
Resource should have a good aptitude towards troubleshooting an issue by thinking in multiple directions
Should possess ITIL lifecycle understanding
Resource is required to have good communication skills – both verbal and written
Resource should be able to quantify the impact of application problems. And then should be able to
provide solutions
Experience needed:
1-2 Years
Location:
Bangalore, KA IN
Contact:
Requisition ID: 51282497