Trainee Analyst (considering Fresh Graduates 2019-2020 Pass Out)
Company: Diebold Nixdorf | Location: Hyderabad | Exp: 0-1 Years
The Trainee Analyst in Operations group will be responsible for proactively monitoring the Scheduling, Monitoring & System Applications for various platforms along with power supply/AC units and coordinating with multiple teams & Stake holders for any issues requiring first level of support.
You are responsible for:
Monitoring alerts in Scheduling Application (Tidal), platform specific alerts in (SCOM, Checkmk, OCCUM & OEM) consoles and power supplying units.
Restart failed job in scheduling Application & notify stakeholder on job issues.
Monitoring critical nightly batch processing.
Notifying the concerned teams for any issues.
Rebooting UNIX/virtual servers per user’s request.
Provide first level of support for the respective teams by monitoring and notifying alerts & Coordinate during change management and outages.
This position works closely with teams who requested monitoring and alert notifications.
Coordinating with the end users and routing them to the concerned teams.
Performing temporary changes (Parameter and Agent) of jobs in current day schedule as per the user’s request.
Additionally, the following external relationships will be required of this position: Vendor Management
Must have graduation or any equivalent Diploma.
0-1 Year of experience in Technical/Customer Support role.
Must have excellent communication and interpersonal skills.
Should be Self-driven and ready to take up new tasks.
Ready to work in 24/7 Support Shift schedule.
BE/Diploma in EC/CS