Solution Engineer
Company: PayPal | Location: Bangalore | Exp: 0-3 Years
Description:
PayPal’s service management team is driving frictionless and effortless customer experiences and improving operational efficiency and customer satisfaction through a combination of process optimization and automation. Through the ServiceNow platform, we design, develop, and enhance experiences that better enable internal PayPal business units and processes. With an increased appetite from the enterprise, our solutions require scale across millions of daily transactions, an ability to sustain terabytes of data, and facilitate hundreds of real-time integrations, all while ensuring high availability to our customers. The PayPal ServiceNow architecture team is seeking an accomplished ServiceNow solution engineer. The ServiceNow architecture team is mandated with ensuring durability, maintainability, upgradeability, usability, and securability across all of PayPal’s ServiceNow environments. Reporting to the lead ServiceNow platform architect, the ServiceNow solution engineer will provide guidance and oversight aligned with architectural standards and best practices.
Core Duties:
Provide guidance and oversight to the platform administrators, developers (internal and external), and other key stakeholders – ensure alignment to overarching architecture and governance of the platform
Assist with architecture design and strategy across the ServiceNow platform, including but not limited to: application architecture, code deployment and repository architecture, environment & scale (10x) architecture, integration architecture, security architecture
Lead solution design across a wide spectrum of ServiceNow modules and capabilities, including but not limited to: ITSM, ITOM (Discovery), ITBM, SAM, HRSM, CMDB, service catalog, scoped applications, integrations (integration hub, web services, ODBC, JDBC), service portal, workflow
Collaborate with platform team and customer stakeholders through joint-application-design (JAD) sessions
Aid in translation of business requirements into technical requirements
Competencies:
Strong written and verbal communication skills
Ability to write clear and concise communications
Ability to work effectively in a global team environment
Ability to translate complex topics into simpler terms
Ability to maintain specialist knowledge that is accurate and current
Prerequisite Knowledge & Proficiencies:
Experience architecting applications in a ServiceNow cloud-based enterprise environment
Excellent understanding and working knowledge of object-oriented programming (knowledge of reusable code libraries, ServiceNow’s application of classes and methods)
Excellent understanding of web services integrations (REST, SOAP)
Fluent in JavaScript
Experience and strong knowledge of database fundamentals (structure, relationships, PK, FK, inheritance)
Experience with ETL and ServiceNow’s application of import sets, transform maps, transform scrips
Service Portal development experience (HTML, CSS, AnguarJS, Bootstrap 3.0) an asset
Example Specific Job Tasks/Duties:
Support weekly ServiceNow architecture advisory board to review, advise, and solution proposed enhancements to the ServiceNow platform
Aid with architecture and design of core platform capabilities
Facilitate and collaborate through customer facing joint-application-design (JAD) sessions
Define and maintain repeatable solution design patterns
Define and maintain development and code guidelines, design and build standards
Aid with unit testing, integration testing, and user acceptance training (UAT) when necessary
Stay apprised of new feature and platform capabilities
Experience needed:
0-3 Years
Location:
Bangalore
Contact:
Job ID: R0063151