Associate-IT Help desk
Company: Accenture
Location: Bangalore
Experience Needed: 1-3 Years
Skill required: IT Help desk – Customer Service Technology Support
Designation: Management Level – Associate
Job Location: Bengaluru
Description:
You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA’s.
You will be working as a part of IT Help desk team assisting in application related technical issues. You will be responding to the incidents / issues reported by customer predominantly through voice Interaction and through email,web tickets & remote support.
This role is aligned to our Customer Service Technology Support team which works on providing technical assistance on the use of specific systems, software and infrastructure and in troubleshooting of technical problems.
Skills required:
Skill required: IT Help desk – Customer Service Technology Support
Designation: Management Level – Associate
Job Location: Bengaluru
Qualifications: Graduate – Diploma in Any Discipline
Ability to establish strong client relationship
Ability to handle disputes
Roles and Responsibilities:
In this role, you are required to solve routine problems, largely through precedent and referral to general guidelines
Your expected interactions are within your team and direct supervisor
You will be provided detailed to a moderate level of instruction on daily work tasks and detailed instruction on new assignments and the decisions that you make that would impact your work
You will need to be well versed with basic statistics and terms involved in the day to day business and use it while discussing with stakeholders
You will be required to help in the overall team’s workload by managing your deliverables and help the team when required
You will be an individual contributor as a part of a team, with a predetermined focused scope of work.
Please note this role may require you to work in rotational shifts.
Contact:
JOB NO. 82813
