Skip to content

Jobformore

  • Home
  • Fresher Jobs
  • Intern
  • Interview Questions & Answers
  • Off Campus Drives
  • Remote Jobs
  • Join us
  • About Us
Jobformore

CGI hiring Associate Systems Engineer

Hours March 3, 2022 Categories CGI Jobs, MNC
Share to buddies

CGI looking Associate Systems Engineer in Chennai

Company: CGI

Location: Chennai

Experience Needed: Freshers

Position Description:
Responsible for the primary administration of all complex server farms. Provide highest level of technical advice on Server Delivery and management.

Your future duties and responsibilities:
This position will be responsible for providing day to day TECHNICAL SERVICE DESK – TECHNICAL SUPPORT; CUSTOMER SERVICE support for multiple customers by exercising proven Operating System and infrastructure experience in the enterprise space applying process; procedures; Standards; guidelines and best practices.

• Accountable for Service Delivery as per SLA’s /OLA’s of various projects in Remote infrastructure Management
• Manage day to day operations of the services rendered based on ITIL framework
• Act as a SPOC for clients for all aspects of service Delivery
• Responsible for ensuring negotiation; agreement; and maintenance of SLA’s / OLA’s
• Supporting BAU for various clients
• Maintain system availability as per multiple Service Level Agreements (SLA)
• Produce monthly reporting activity and explain any abnormal system performance
• Assist appropriate teams in all phases of Production implementation
• Make recommendations to improve health of the system where necessary.
• Participate in various projects and work orders as assigned and complete assigned tasks on time.
• Coordinate activities for projects between other teams.
• Provide on-call support as scheduled.
• Coordinate service calls and requests with team members where necessary.
• Respond to incident tickets and provide updates in a timely manner. Escalate where necessary.
• Coordinate and implement change records as a result of trouble tickets.
• Perform 1st level hardware diagnostics and installation of layered products where needed.
• Reduce costs where expedient to do so without impacting service availability.

Required qualifications to be successful in this role:
Primary Skill: TECHNICAL SERVICE DESK – TECHNICAL SUPPORT; CUSTOMER SERVICE
Secondary Skill: Service Delivery

Experiences:
Service Desk Analysts are required to:
• Respond to requests for technical assistance by following prescribed procedures.
• Research reported incidents using available information sources and tools. Diagnose; triage and resolve hardware; software; applications or basic network-related incidents Log all contacts and document all the activities and results accurately and completely within the incident management tool.
• Assign unresolved tickets to the appropriate support team.
• Proactively monitor; follow up and expedite the resolution of assigned and pending tickets.
• Identify and escalate tickets requiring urgent attention and action.
• Stay current with system information; changes and updates.
• Adhere to work schedules; attendance and leave policies.
• Expected to work in a 24/7 environment on rotational shifts
• Comply with CGI and Client’s IS/IT policies; code of conduct and quality standards Participate in the recruitment process for initial member screening
• Excellent speaking and writing skills in English with a neutral accent; correct grammar and syntax
• Knowledge of customer service principles and practices; ITIL and ITSMKnowledge of IT applications; systems and networks
• Experience in handling technical support for an international organization
• Problem analysis and solving
• Learning; adaptability and attention to detail
• Ability to type while handling customer contact
• Tolerance to stress; performance driven and continuously improving work experience required: Worked as Service Desk / Helpdesk support technician as Level 1 technicians within his/her team; handling calls in for an international / Global client (preferred North American/ European experience).

Skills:
Customer Service & Support
Multi-tasking
English

Contact:
Position ID: J0121-0336

Apply to official link

Recent Jobs

Quick Links

  • Home
  • Fresher Jobs
  • Intern
  • Interview Questions & Answers
  • Off Campus Drives
  • Remote Jobs
  • Join us
  • About Us

Recent Jobs

  • Replicon hiring QA Engineer | India
  • Xoriant Solutions hiring Associate Software Test Engineer | Bangalore, Pune
  • Unisys hiring Associate Engineer | Bangalore
  • Dell Technologies hiring Software Engineer | Bangalore
  • Siemens hiring Off Campus Fresher | Bangalore
  • Google hiring Software Engineer 2023
  • KLA Tencor Software hiring Artificial Intelligence Engineer | Chennai
  • IBM hiring Associate Systems Engineer | India
  • HSBC hiring Trainee Software Engineer | Hyderabad
  • Teradata hiring Technical Support Specialist Intern | Hyderabad
  • Publicis Sapient hiring Junior Associate Technology
  • Volvo Group hiring Associate Software Engineer | Bangalore
telegram channel alert
Join In WhatsApp Group
Get new posts by email:

Jobs By location

  • Bangalore Jobs
  • Hyderabad Jobs
  • Chennai Jobs
  • Pune Jobs
  • Mumbai Jobs
  • Noida Jobs
  • NCR Jobs
  • Gurgaon Jobs

Jobs by Technology

  • Software Engineer
  • Software Testing Jobs
  • QA Jobs
  • Automation Jobs
  • Manual Testing Jobs
  • Selenium Jobs
  • Software Developer Jobs
  • Java Jobs

Jobs By MNC

  • MNC
  • TATA TCS
  • Infosys
  • HCL Jobs
  • Wipro Jobs
  • Tech Mahindra Jobs
  • Accenture Jobs
  • Amazon Jobs
  • Capgemini Jobs
  • CGI Jobs
  • Cisco Jobs
  • Cognizant Jobs
  • Dell Jobs
  • Google Jobs
  • HP Jobs
  • IBM Jobs
  • Microsoft Jobs

© 2022 Jobformore