The Red Hat team is looking for a Trainee Associate Technical Support Engineer to join us in Pune
Company: Red Hat Global Support Services
Experience Needed: Freshers
The Red Hat Global Support Services team is looking for a Trainee Associate Technical Support Engineer to join us in Pune, India.
In this role, you’ll be a part of the Global Support Services team that focuses on resolving issues for enterprise customers by providing high-level technical support and sustaining engineering services to maximize uptime and reduce IT costs.
In this graduate trainee program, you’ll have the opportunity to work with leading open source developers to support new solutions and customer offerings.
You will also receive on the job training, including an introduction to Red Hat products like Red Hat Enterprise Linux (RHEL), Red Hat Openshift Container Platform, Red Hat Storage, Red Hat Virtualization, clustering, Red Hat Cloud Suite, and Red Hat Satellite, as well as soft skill training and technical troubleshooting.
The graduate trainee program 2021 will be conducted in a virtual mode for a period of upto 6 months.
This position has the potential to convert to a full-time role as an Associate Technical Support Engineer at the end of the internship period.
Primary job responsibilities:
Perform basic investigation and troubleshooting of Red Hat enterprise application server suite of products and additional layered products to find resolutions for technical issues
Gather information for each bug and provide analysis to fully understand the issue
Propose and discuss fixes or workarounds and provide advice to educate customers
Collaborate with engineering, product management, and support management teams to prioritize customer requests
Incorporate your findings to Red Hat’s knowledge base
Support Red Hat’s global customers on technical issues through phone, chat, or remote access tools
Excellent verbal and written communication skills
Good analytical and problem solving skills
Ability to communicate and present ideas in a user-friendly way
Focused on delivering remarkable and consistent customer experience
Self-motivated and comfortable working within a team
Learn, adopt, and practice Red Hat values and competencies
Must have graduated within the last 2 years with a bachelor’s degree in engineering, technology (computer science or IT), science, or computer applications, or a master’s degree in computer applications or marketing and communications
Red Hat Certified Engineer (RHCE)
Basic understanding of Linux, containers, and open source
Basic knowledge of TCP/IP networking and UNIX services and concepts
Open source community contribution through projects is a plus
Job ID 85897