Informatica looking for Associate Software Engineer
Experience Needed: 0-3 Years
As an integral part of the Global Customer Support team, you will provide technical support for Informatica products. The Technical Support Engineer will be responsible for ensuring our customers’ success and satisfaction with our products and contributing to their long-term loyalty. You will work closely with the rest of the Informatica support team, QA, Engineering, Solutions Delivery, Sales and Product Management to ensure that Informatica is delivering overall superior service and support to our customers.
Excellent grasp of relational database management theory and practice. Strong understanding of relational databases like Oracle, SQL Server, MySQL Experience in various operating systems such as Windows, UNIX/Linux Must possess analytical, critical thinking, problem-solving skills and attention to details. Constructively work together as a team, sharing ideas. Strives for excellence and is known for his/her prodigious technical ability. Possess good communication, customer-relationship skills – responsiveness, sensitivity, diplomacy Comfortable working both independently and collaboratively. Adapt to new circumstances and to learn quickly when facing new problems and challenges.
Additional responsibilities include but are not limited to the following:
Manage customer support cases on a daily basis, including verifying cases, isolating and diagnosing the problem, and resolving the issue
Troubleshoot areas of poor performance and identify effective solutions to resolve issues both in the immediate future and for the longer term.
Analysis of exceptions and logs to isolate root cause and help in products usability and improve end-user experience
Ensure that knowledge management and data capture processes are adhered to and encourage and help convert technical solutions are converted to Knowledge base articles
Approaching complex technical issues with varying perceptions and making use of opportunities to create and implement productivity tools
Ensure all issues are resolved or escalated to the proper resources to resolve in a timely fashion. Additionally, this individual will manage communications to customers at all levels to maintain positive relationships
Continuously enhancing knowledge through trainings and e-learning courses
Coordinate with Quality Assurance and Engineering teams to provide assistance in identifying, reporting and resolving product defects.
BE/Btech, ME/Mtech (CS, IS/IT), MCA, M. Sc(CS) from 2018 and 2019 Batch with 65% and above in throughout in their academics
Job Number: 30371