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Microsoft hiring Support Engineer Freshers

Hours March 3, 2022 Categories Microsoft Jobs, MNC
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Microsoft looking for Support Engineer Freshers

Company: Microsoft

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Location: Bangalore

Experience Needed: Freshers

Your Responsibilities:
Responsible for the customer support experience with Microsoft
Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming)
Identify cases that require escalation (either technically or strategically)
Create and maintain incident management requests to product group/engineering group
Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer/ engineer experience
Provide ramp activities, knowledge sharing, technical coaching and mentoring
Drive technical collaboration & engagement outside of CSS (Product Engineering teams/Services/Support/Regions)
Lead or participate in building communities with peer delivery roles; may be workload or specialty specific

Qualifications:
Language Qualification
English Language: fluent in reading, writing and speaking.

Required:
Knowledge in Linux / OSS Administration
Knowledge of container technology and fluency in Kubernetes
Linux / OSS
Familiarity with one, or more, shell environments (BASH, sh, tcsh, ksh, etc.)
Experience with Linux script-based development environments and tools (PERL, Python, Ruby, PhP, etc.)
Experience in Core Linux administration (boot process, file systems, network device and protocol configuration)
Familiarity of Docker/Container/AKS
Expertise in managing cluster environment (SUSE, RedHat, Veritas)
Familiarity with core OS services such as: SSH, telnet, FTP, NFS, DNS, DHCP, Samba, LDAP

Experience in one or more of these areas desirable:
Operating System/Virtualization
Knowledge of LDAP, Security and OS Internals concepts
Understanding of Virtualization concepts and virtual system administration (Hyper-V, VMWare, Xen configuration and administration)
Preferred knowledge of Cloud

Networking:
Understanding of the OSI model and related concepts
Knowledge of networking concepts including VIPs, NAT, DNS
Knowledge of container specific networking concepts such as CNI
Knowledge of networking tools (ping, tracert, tracemon, tcpdump, etc.)
Understanding of load balancing, geo-redundancy, CDN and VPN technologies preferred
Understanding of the OSI model and related concepts

Microsoft Azure Platform (Preferred):
Microsoft Azure architecture and its components (Fabric, Compute, Storage)
Knowledge of Microsoft Azure Platform services
Azure Platform development and deployment concepts
Familiarity with development: tools, language, process, methods, troubleshooting

Contact:
Job number: 1034447

Apply to official link

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