Microsoft looking for Support Engineer Freshers
Company: Microsoft
Location: Bangalore
Experience Needed: Freshers
Your Responsibilities:
Responsible for the customer support experience with Microsoft
Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming)
Identify cases that require escalation (either technically or strategically)
Create and maintain incident management requests to product group/engineering group
Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer/ engineer experience
Provide ramp activities, knowledge sharing, technical coaching and mentoring
Drive technical collaboration & engagement outside of CSS (Product Engineering teams/Services/Support/Regions)
Lead or participate in building communities with peer delivery roles; may be workload or specialty specific
Qualifications:
Language Qualification
English Language: fluent in reading, writing and speaking.
Required:
Knowledge in Linux / OSS Administration
Knowledge of container technology and fluency in Kubernetes
Linux / OSS
Familiarity with one, or more, shell environments (BASH, sh, tcsh, ksh, etc.)
Experience with Linux script-based development environments and tools (PERL, Python, Ruby, PhP, etc.)
Experience in Core Linux administration (boot process, file systems, network device and protocol configuration)
Familiarity of Docker/Container/AKS
Expertise in managing cluster environment (SUSE, RedHat, Veritas)
Familiarity with core OS services such as: SSH, telnet, FTP, NFS, DNS, DHCP, Samba, LDAP
Experience in one or more of these areas desirable:
Operating System/Virtualization
Knowledge of LDAP, Security and OS Internals concepts
Understanding of Virtualization concepts and virtual system administration (Hyper-V, VMWare, Xen configuration and administration)
Preferred knowledge of Cloud
Networking:
Understanding of the OSI model and related concepts
Knowledge of networking concepts including VIPs, NAT, DNS
Knowledge of container specific networking concepts such as CNI
Knowledge of networking tools (ping, tracert, tracemon, tcpdump, etc.)
Understanding of load balancing, geo-redundancy, CDN and VPN technologies preferred
Understanding of the OSI model and related concepts
Microsoft Azure Platform (Preferred):
Microsoft Azure architecture and its components (Fabric, Compute, Storage)
Knowledge of Microsoft Azure Platform services
Azure Platform development and deployment concepts
Familiarity with development: tools, language, process, methods, troubleshooting
Contact:
Job number: 1034447