Deloitte looking for Technical Support- Associate Analyst
Experience Needed: 0-3 Years
Technology Support Associate Analyst
Work you’ll do
To assist Deloitte employees with technology problems over the phone in a timely manner so that they can perform their job and be productive for the firm. It might involve either direct resolution of the problem or escalation to another team as the case may be. Our customers have a high expectation that you will be able to resolve their issue on the call, but they recognize that there are some issues that can only be resolved by teams outside the Call Center. Our customers are very computer literate, and accuracy of information is a high priority.
Excellent knowledge on Microsoft Technologies such Outlook 2016, Office 365 and Office 2016, working and troubleshooting experience of Hybrid Environment of On Prem and Exchange Online.
Knowledge on Active Directory such password reset, Account management, Mailbox and DL management.
Good to have experience in working on MS Teams, One Note and One Drive for Business, knowledge of Windows Azure functionality for Mobile Device Management will be added advantage
Should have Knowledge on Microsoft Skype for Business technologies to setup Skype meeting Ad-hoc or planned.
Exceptional knowledge of performance optimization of Windows laptops, including reconfiguration, maintenance and/or upgrades
Should possess most updated Knowledge Smartphone OS such as Android and iOS, Email sync on PDA, Hotspot configuration and troubleshooting
Should provide technical resolution or troubleshooting to the Customers for laptop, printer, MFD and other hardware peripherals
Good Knowledge of Networking and Internet connectivity issues for desktop & portable systems is a must
All applicants must be flexible to work in a 24/7 schedule with split shifts, split week offs and weekend working
Should be extremely flexible to support our customers from multiple time zones
Excellent verbal and written communication.
Provide effective and timely resolution for all voice and non-voice interactions (phone, email, self-service tickets, chats and voicemail) with end users.
Meet key performance indicators like Customer Satisfaction Survey scores, Contact Quality, First Call
Resolution, and Schedule Adherence and participate in individual/group coaching sessions.
Requisition code: 59708
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