IBM looking for Network Support Specialist
Company: IBM India Private Limited
Location: India
Experience Needed: Freshers
Your Role and Responsibilities
Service Desk analyst – Provide technical support and advice to IT users. Help resolve customers’ technical problems via email, phone & web platform
If you thrive in a dynamic, collaborative workplace, IBM provides an environment where you will be challenged and inspired every single day. And if you relish the freedom to bring creative, thoughtful solutions to the table, there’s no limit to what you can accomplish here.
Responsibilities
Responds to general inquiries, offers quick, courteous sustained client service ensuring the customer is kept informed, updated, and promptly responded to
Answers inbound calls
Attempts first call resolution
Performs basic troubleshooting
Routes calls to appropriate department / next level teams
Manages day-to-day Incident and Service requests
Provides ticket status to customers as needed
Performs outbound call campaigns
Responsible to manage the Service Desk email box and assign emails to appropriate department
Handles other administrative tasks as requested by line manager
Required Technical and Professional Expertise
0 – 1 year of previous experience in a customer support or administration function preferred
Strong computer skills and good levels of competence various business applications desirable
Preferred Technical and Professional Expertise
Excellent English language Skills are a must
Strong customer focus
Ability to work accurately and meet deadlines
Attention to detail and accuracy while being able to maintain higher workload
Professional and articulate
Effective communicator; able to liaise with confidence with both the internal and external parties
Flexible
Reliable
Contact:
Req ID:433416BR
Apply to official link
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