Gainsight hiring Associate Support Engineer

Gainsight looking for Associate Support Engineer

Company: Gainsight

Location: Hyderabad

Experience Needed: 0 – 1 year

Responsibilities:
Enable customers to achieve their business goals using CS best practices and Products as medium
Resolve and remediate software and technical questions for the customer efficiently and effectively
Gather the required information necessary in order to resolve technical issues
Automate repeated tasks to gain efficiency and enhance productivity
Manage internal/external expectations regarding estimated response times for issue resolution and track time, progress, goals and deadlines
Collaborate with Engineering and Support team members to properly manage customer requirements and escalate when appropriate
Partner with development team members on various strategic projects when needed
Collaborate closely with teams in USA (St. Louis, California, others)
Maintain a highly organized and accurate task list, visible to project management and other project resources engaged in the project

What We’re Looking For
Excellent communication skills (verbal and written)
Excellent aptitude for Technology and strong logical and analytical skills
Excellent Customer Service skills
Knowledge of SQL and/or CRM (Salesforce)
Ability to work in a dynamic environment in which the requirements are not always well defined and priorities change frequently

Apply to official link

Click here to Join Jobformore Telegram Channel