IBM looking for Technical Support Engineer
Experience Needed: 0-6 years
Your Role and Responsibilities
Provide daily support to users of various computer systems including answering questions, analyzing problems, and quickly forming solutions to return systems to proper operation.
Communicate clearly and effectively with end users, colleagues, and management to quickly resolve issues and ensure customer satisfaction.
Install and maintain virtual servers, software, to replicate customer reported issues, and install security patches and updates when necessary.
Maintain detailed records of daily interactions with customers, reported issues, and completed solutions.
Increase personal technical knowledge by reading trade publications, operating manuals, and diagnostics information.
Develop training technical notes and troubleshooting procedures to help customer’s support personnel interact properly with software.
Create and implement new processes to improve efficiency and customer satisfaction.
Help team members in the capacity of a senior engineer in problem solving and guidance as required.
Required Technical and Professional Expertise
0-6 years of progressive IT experience and customer service.
Good hands-on experience with Linux operating systems (Red Hat Preferred)
Ability to diagnose and troubleshoot complex technical issues
Excellent problem-solving and communication skills
Ability to provide step-by-step technical help, both written and verbal
Preferred Technical and Professional Expertise
Certification in Red Hat OS is preferred