Lionbridge looking for Software Engineer – L3 Dev Support
Company: Lionbridge Technologies
Experience Needed: 0-1 year
Lionbridge is seeking a talented individual to work as a Software Engineer in L3 Dev Support team . You will be a technology level 3 engineer, troubleshooting and investigating technical issues for applications in C#, .Net and .Net Core frameworks, also supporting applications in on-premise and Azure environments, scale-up in taking development tasks of analysis, bug fixes and QA (automation development, regression testing). Technical troubleshooting/investigations on customer tickets/issues, monitoring error logs/system performance and working on dev/qa tasks is the norm in your day to day development activities. Learning and educating yourself for upgrading the skills should come naturally.
Level 3 Dev Support Role: –
To perform the troubleshooting on the software applications support tickets/issues,
To provide resolution/configuration fixes/comment on the support tickets in quick turnaround time.
To filter the tickets that are real issues needing the development fix and to assign it to the engineering team.
Co-ordinate with the Users/Operations team and Engineering team for resolution of the tickets.
Validating any quick fixes to be deployed to production.
To co-ordinate with the Level 1/2 support teams for client issues/tickets.
To co-ordinate with the Product Owner for any new feature requests/enhancements from client issues/tickets.
To co-ordinate with customers while on customer calls.
Time/Shifts: Resource will have to work on shifts in rotation basis to support US and Europe time zone.
Qualification Criterion for Fresher :
MCA, or B.E/B-Tech degree in Computers/IT or BSC-IT and preferred skills in programming languages like C#, DotNet, good with database SQL.
Excellent Communication skills.
Willingness to work on L3 Dev Support profile and in 24×5 rotational shifts