Capgemini hiring Freshers
Capgemini looking for Service Desk- CIS-Kolkata and Bangalore- 3 year Graduate Hiring 2019/2020/2021
Company: Capgemini
About Company: Capgemini is a global leader in consulting, digital transformation, technology and engineering services. The Group is at the forefront of innovation to address the entire breadth of clients’ opportunities in the evolving world of cloud, digital and platforms.
Location: Kolkata, Bangalore
Experience Needed: 0-3 Years
Description:
Provide best-in-class customer service, problem resolution and technical troubleshooting to customer queries over the voice based phone service
Support customers across Telecommunication, Financial Services, Healthcare and Technology vertical
Troubleshoot customer issues related to internet broadband, cable, DTH, modem, router, mobile handset etc.
Meet customer requirements through first contact resolution
Clarify customer requirements
probe for and confirm understanding of requirements or problem
Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
Listen attentively to customer needs and concerns; demonstrate empathy
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Desired Skills:
Should have excellent communication and English speaking skills
Should have good interpersonal skills and ability to perform under pressure
Basic computing skills
Willing to work in a 24/7 environment
Should be open to sign Service Level Agreement
Qualification & Criteria
Candidates must have completed any 3 year graduation in 2019, 2020 & 2021
Graduation – 50% & Above
Up to 2year gap is allowed after educational milestone e.g. SSC and HSC
Candidates must be open to relocate to any location and work in night shifts
Candidates must be available to join immediately
Candidate must have good English written / verbal communication skills. Coupled with good English language comprehension
Should be open to sign Service Level Agreement
Please Note:
Only shortlisted candidates will be invited for the assessment / selection process
Selection process will be done in virtual mode
Candidates will be responsible for arranging required infrastructure for appearing for the selection process which will be conducted online
Application Deadline : 10 February 2022 11:59 PM
👉👉Apply to official link👈👈
How to Apply
Click on Apply to Official Link – You will go to the Company Official Website
First of all Check Experience Needed, Description and Skills Required Carefully.
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