IBM hiring Technical Support Engineer
IBM looking for Technical Support Engineer
Company: IBM India Private Limited
About Company: IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world. Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.
Location: Bangalore
Experience Needed: 0-4 Years
Introduction:
Software Developers at IBM are the backbone of our strategic initiatives to design, code, test, and provide industry-leading solutions that make the world run today – planes and trains take off on time, bank transactions complete in the blink of an eye and the world remains safe because of the work our software developers do. Whether you are working on projects internally or for a client, software development is critical to the success of IBM and our clients worldwide. At IBM, you will use the latest software development tools, techniques and approaches and work with leading minds in the industry to build solutions you can be proud of.
Your Role and Responsibilities
Responsibilities mainly (but not limited to) include:
Working with System Administrators and Developers for the world’s leading companies in industries including banking, commerce, insurance, social media, transportation, and governments.
Providing remote technical support assistance to our clients using Problem Determination (PD) and Problem Source Identification (PSI) skills, by interpreting product traces and logs, to solve complex technical problems.
In addition to determining recommendations for problem resolution, our engineers communicate action plans to our clients to ensure that the client is satisfied with steps towards resolution or the problem’s root cause
Our engineers continually flex their technology skills through driving problem resolution using improvements to existing and/or new technical support tools and procedures which can often include examining source code, providing feedback to development for product improvement, creating test cases, creating tools or providing debug modules to our clients.
Who You Are:
You are highly motivated, have a passion for technology, and a curiosity to continually learn.
You thrive on collaboration, working side by side with people of all backgrounds and disciplines, can flexibly prioritise work, and you have strong verbal and written communication skills.
You are great at debugging, troubleshooting, designing and implementing solutions to complex technical issues to deliver quality solutions and experiences.
You have basic understanding of software development and programming languages.
Must be willing to work on a weekend rotation to lead diagnosis of critical customer outages.
Required Technical and Professional Expertise:
0-4 years of experience is required.
Qualification in Information Technology
Excellent communication and soft skills
Highly organised
Ability to perform administrative tasks and adhere to process
Software troubleshooting and diagnostics
Preferred Technical and Professional Expertise:
Master’s Degree in Information Technology
Experience in problem analysis by recreating problems and/or utilising system dumps and traces
Knowledge in Distributed/UNIX/Linux operating systems diagnosis and debugging
Knowledge in Java diagnosis and debugging technologies
Experience in Application and Web Server administration and implementation (including related technologies, e.g.: XML, Connectors, EJB, JSP, Servlets, Security, and Web services)
Experience in customer support processes
Contact:
Req ID: 513988BR
👉👉Apply to official link👈👈
How to Apply
Click on Apply to Official Link – You will go to the Company Official Website
First of all Check Experience Needed, Description and Skills Required Carefully.
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