Amazon looking for Cloud Support Engineer
About Company: Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one. Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world.
Experience Needed: Freshers
Amazon Web Services is the global market leader and technology forerunner in the Cloud business. As a member of the AWS Support team in Amazon Internet Services Private Limited (AISPL), you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications. As a Cloud Support Engineer, you will act as the ‘Cloud Ambassador’ across all the cloud products, arming our customers with required tools & tactics to get the most out of their Product and Support investment.
Every day will bring new and exciting challenges on the job while you:
Learn and use groundbreaking technologies.
Apply advanced troubleshooting techniques to provide unique solutions to our customers’ individual needs.
Interact with leading engineers around the world.
Partner with Amazon teams in India to help reproduce and resolve customer issues.
Leverage your extensive customer support experience to provide feedback to internal Amazon teams in India on how to improve our services.
Drive customer communication during critical events.
Drive projects that improve support-related processes and our customers’ technical support experience.
Write tutorials, how-to videos, and other technical articles for the developer community.
Work on critical, highly complex customer problems that may span multiple AWS services.
Key job responsibilities:
This role supports and focuses on our Networking services such as _Elastic Load Balancing, Cloud Watch, Route 53, VPC (Virtual Private Cloud). _Our support engineers are also the “voice of the customer” and have a strong voice in to the development teams for recurring issues or feature requests.
Bachelor’s degree in Information Science/Information Technology, Data Science, Computer Science, Engineering, Mathematics, Physics, or a related field or equivalent work experience
Experience troubleshooting networking issues using several tools (traceroute, mtr, ping, iperf, dig/nslookup, cURL, tcpdump/wireshark and related)
Good Knowledge of network security (SSL/TLS, Network- and Web Application Firewalls, Intrusion Detection and Prevention Services)
Good Knowledge managing domain transfers, records and DNS security (DNSSEC and DNS Filtering)
Good OS knowledge oriented to maintenance and administrative purposes (Windows or Linux)
Experience with Networking and troubleshooting (HTTP, TCP/IP, DNS, Routing and Switching, Load Balancing)
Experience in monitoring IT services and good command of associated technologies
Experience configuring virtual server environments.
Knowledge/experience in configuring and supporting devices such as Cisco, Juniper, Fortinet, SonicWALL, Checkpoint, Palo Alto etc.
Experience managing full application stacks from the OS up through custom applications
Experience configuring software-based Load Balancing solutions.
Experience with end to end application monitoring, tracing and alerting using tools like CloudWatch, Grafana, Datadog, Prometheus etc.
Good understanding of security best practices.
Good understanding of distributed computing environments and methodologies
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How to Apply
Click on Apply to Official Link Below – You will go to the Company Official Website
First of all Check, Experience Needed, Description and Skills Required Carefully.
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