Capgemini hiring 2022 Graduate for Service Desk role | Bangalore | Kolkata | Freshers
Capgemini looking for Service Desk Role CIS-Kolkata and Bangalore- 3-year Graduate Hiring 2022
Company: Capgemini
About Company: Capgemini Engineering combines, under one brand, a unique set of strengths from across the Capgemini Group: the world leading engineering and R&D services of Altran – acquired by Capgemini in 2020 – and Capgemini’s digital manufacturing expertise. With broad industry knowledge and cutting-edge technologies in digital and software, Capgemini Engineering supports the convergence of the physical and digital worlds. Combined with the capabilities of the rest of the Group, it helps clients to accelerate their journey towards Intelligent Industry.
Location: Kolkata, Bangalore
Experience Needed: Freshers
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Job Description:
Provide best-in-class customer service, problem resolution and technical troubleshooting to customer queries over the voice based phone service
Support customers across Telecommunication, Financial Services, Healthcare and Technology vertical
Troubleshoot customer issues related to internet broadband, cable, DTH, modem, router, mobile handset etc.
Meet customer requirements through first contact resolution
Clarify customer requirements
probe for and confirm understanding of requirements or problem
Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
Listen attentively to customer needs and concerns; demonstrate empathy
Desired Skills:
Should have excellent communication and English speaking skills
Should have good interpersonal skills and ability to perform under pressure
Basic computing skills
Willing to work in a 24/7 environment
Should be open to sign Service Level Agreement
Qualification & Criteria
Should be graduating in 2022
Should have 55% and above in Graduation (till 4 semesters or 2 years)
Qualification – Any 3-year Graduate – BCA, All Streams allowed for BSc.
1 year gap is allowed after educational milestone e.g. SSC and HSC
Candidates must be open to relocate to any location and work in night shifts
Candidates must be available to join immediately
Candidate must have good English written / verbal communication skills. Coupled with good English language comprehension
Should be open to sign Service Level Agreement
Please Note:
Only shortlisted candidates will be invited for the assessment / selection process
Selection process will be done in virtual mode
Candidates will be responsible for arranging required infrastructure for appearing for the selection process which will be conducted online
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How to Apply
Click on Apply to Official Link Below – You will go to the Company Official Website
First of all Check, Experience Needed, Description and Skills Required Carefully.
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