IBM hiring AI Applications Support Engineer | Bangalore
IBM looking for AI Applications Support Engineer
Company: IBM
About Company: At IBM, work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems If so, lets talk.
Location: Bangalore
Experience Needed: 0-3 Years
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Role and Responsibilities
As an AI Applications Product Support Engineer, you will apply deep product expertise and skills in supporting our global clients on IBM AI Applications products.
What you will do:
Each implementation is unique in its design. Providing for a constantly changing and exciting challenge.
If working in this area interests you, and you have the aptitude and energy to take the on technical support issues of the top corporations in the world, we would like to meet you.
Previous knowledge of our products is a plus, but it is not a requirement for consideration. New hires will be provided training at a level beyond standard user functionality.
Pairing with a mentor and continuing on in a collaborative team environment. Applicants must be able to openly share ideas and communicate thoroughly and professionally in both verbal and written forms.
Responsibilities of a Support Engineer include but are not limited to: troubleshooting and analysis of customer issues. Managing customer expectations and relationships.
Setting up test scenarios to duplicate problems. Composition of knowledge base articles describing issues that have been reported and their resolution. Escalating of defects to Level 3 for review and administration of communication and fixes between the customer and Level 3 support.
Providing production down weekend support (on rotation) to customers in system down scenarios.
How we’ll help you grow:
You’ll have access to all the technical and management training courses you need to become the expert you want to be
You’ll learn directly from expert developers in the field our team leads love to mentor.
You have the opportunity to work in many different areas to figure out what really excites you.
Required Technical and Professional Expertise
0-3 years of experience
Core Java / JEE preferred or any programming language proficiency
Troubleshooting skills esp Java code / logs / Database troubleshooting skills (DB2 or Oracle) / Troubleshooting JMS/MQ
Customer facing role includes shifts / weekend support on rotation basis
Quick learner and ability to pick up new product on on-prem and cloud
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Preferred Technical and Professional Expertise:
JSON, XML, SQL
WebSphere Liberty, WebSphere MQ
Containers and Kubernetes
New Relic Monitoring
Sterling Order Management
Prior experience in Product Support is a bonus
Job ID:
33338087
How to Apply
Click on Apply to Official Link Below – You will go to the Company Official Website
First of all Check Experience Needed, Description and Skills Required Carefully.
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