ITC Infotech looking for Junior Systems Admin
Company: ITC Infotech
About Company: ITC Infotech is a leading global technology services and solutions provider, led by Business and Technology Consulting. ITC Infotech provides business-friendly solutions to help clients succeed and be future-ready, by seamlessly bringing together digital expertise, strong industry speciﬁc alliances and the unique ability to leverage deep domain expertise from ITC Group businesses. The company provides technology solutions and services to enterprises across industries such as Banking & Financial Services, Healthcare, Manufacturing, Consumer Goods, Travel and Hospitality, through a combination of traditional and newer business models, as a long-term sustainable partner.
Experience Needed: 0.5 to 1 Years
We are looking for a competent Help desk technician to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them. An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers. The goal is to create value for clients that will help preserve the company’s reputation and business.
Serve as the first point of contact for customers seeking technical assistance over the phone or email
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Determine the best solution based on the issue and details provided by customers
Walk the customer through the problem-solving process
Direct unresolved issues to the next level of support personnel
Provide accurate information on IT products or services
Record events and problems and their resolution in logs
Follow-up and update customer status and information
Pass on any feedback or suggestions by customers to the appropriate internal team
Identify and suggest possible improvements on procedures
Bachelor of Engineering – Computer Science, Bachelor of Technology – Computer Science, Master of Computer Applications
An ITIL qualification is preferable but not essential. MCP certification would be desirable
Knowledge in ServiceNow tool would be desirable
Strong troubleshooting knowledge in Wired, Wireless and VPN Network Active Directory and Office applications.
Proven experience as a help desk technician or other customer support role (2+years of experience)
It is 24 x 7 support. The work can be busy and demanding.
Willing to work any shift especially in night shifts and also weekend shifts.
Tech savvy with working knowledge of office automation products, databases and remote control
Good understanding of computer systems, mobile devices and other tech products
Ability to diagnose and resolve basic technical issues
Proficiency in German and excellent in communication skills
Customer-oriented and cool-tempered
Must Check Java Testing Interview Questions and Answers
How to Apply
Click on Apply to Official Link Below – You will go to the Company Official Website
First of all Check, Experience Needed, Description and Skills Required Carefully.
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