Microsoft hiring Technical Support Engineering
Microsoft looking for Technical Support Engineering IC3
Company: Microsoft
About Company: Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.
Location: Bangalore
Experience Needed: Fresher
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Description:
Support Escalation Engineers (SEE) serve as Senior technical leaders for Microsoft customers and partners, via phone, email chats, forums and web. They deliver value by collaboratively solving customer problems, providing proactive support advice, promoting product quality and enhancements, and creating self-help assets to broadly reach more customers. SEEs contribute to the success of others through mentoring peers, delivering one-to-many education and advising Managers on the development of the Team.
The strong suit of an SEE is in employing problem isolation techniques, assets, and product knowledge to solve problems. They investigate and solve highly complex technical issues requiring expert product or service knowledge. They act as a subject matter expert regarding product , configuration and will often employ sophisticated troubleshooting tools such as analysis of event logs, component traces, and performance traces to resolve customer issues. SEEs collaborate with experts from across the business, including our Development Teams.
Responsibilities
Help solve technically complex, strategic, high-profile or long-running customer cases that may require interaction with Software Engineering
Responsible for the customer support experience with Microsoft
Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming)
Identify cases that require escalation (either technically or strategically)
Create and maintain incident management requests to product group or engineering group
Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer and engineer experience
Provide ramp activities, knowledge sharing, technical coaching and mentoring
Drive technical collaboration and engagement outside of CSS (Product Engineering teams, Services, Support, Regions)
Lead or participate in building communities with peer delivery roles; may be workload or specialty specific
Qualifications
Candidate must be a strong critical thinker, and enjoy solving very difficult problems (often involving code level analysis)
Strong experience in Skype for Business, Lync & Exchange
Support Escalation Engineers are frequently involved with the highest profile issues, and thereforle must be able to handle both pressure and complex situations. Candidates must also have strong customer service, accurate logical problem solving and communication skills, and the ability to work in a team environment.
Programming and debugging skills are required, preferably in C or C++. Also, the ability to read and analyze network traces and solid protocol analysis is a plus.
Prior knowledge Exchange/UC & networking products (preferred but not essential), and/or networking operating systems is required. If you enjoy being the problem-solver in the spotlight of critical problems, then this position will excite and challenge you.
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Job number:
1274399
How to Apply
Click on Apply to Official Link Below – You will go to the Company Official Website
First of all Check Experience Needed, Description and Skills Required Carefully.
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