Informatica looking for Associate Sofware Engineer
Experience Needed: Fresher
Informatica, the Enterprise Cloud Data Management leader, empowers businesses to realize the transformative power of data. We have pioneered a new category of software, the Informatica Intelligent Data Management Cloud (IDMC), powered by AI and a cloud-first, cloud-native, end-to-end data management platform that connects, manages and unifies data across any multi-cloud, hybrid system, empowering enterprises to modernize and advance their data strategies. Customers in more than 100 countries and 85 of the Fortune 100 rely on Informatica to drive data-led digital transformation
Description for Associate Sofware Engineer
We are looking for Associate Software Engineers to join our Global Customer Support team. In this role, you will use your analytical thinking and influencing skills for becoming a trusted adviser to our customers on technical issues through ongoing technical relationship guidance during the whole cycle of a technical issue from inception to closure. You would also get opportunities to work with other Principal Lead engineers to ensure operational efficiency. Our Ideal Candidate
Clear understanding of databases concepts
Constructively work together as a team, sharing ideas.
A high degree of analytical and problem-solving abilities. • Possess good communication and customer-relationship skills – responsiveness, sensitivity, diplomacy
Comfortable working both independently and collaboratively.
Advanced problem-solving skills and technical aptitudes that allow you to adapt to new circumstances and to learn quickly when facing new problems and challenges.
Apply your superior technical Skills to meet service request SLAs, meet and exceed customer expectations.
Responsibilities for Associate Sofware Engineer
As an integral part of the Global Customer Support team, you will provide technical support for Informatica products. The Technical Support Engineer will be responsible for ensuring our customers’ success and satisfaction with our products and contributing to their long-term loyalty. You will work closely with the rest of the Informatica support team, QA, Engineering, Solutions Delivery, Sales and Product Management to ensure that Informatica is delivering overall superior service and support to our customers.
include but are not limited to the following: –
Manage customer support cases on a daily basis, including verifying cases, isolating and diagnosing the problem, and resolving the issue – Troubleshoot areas of poor performance and identify effective solutions to resolve issues both in the immediate future and for the longer term.
Analysis of exceptions and logs to isolate root cause and help in products usability and improve end-user experience – Ensure that knowledge management and data capture processes are adhered to and encourage and help convert technical solutions are converted to Knowledge base articles – Approaching complex technical issues with varying perceptions and making use of opportunities to create and implement productivity tools Ensure all issues are resolved or escalated to the proper resources to resolve in a timely fashion.
Additionally, this individual will manage communications to customers at all levels to maintain positive relationships – Understands impact of work on the feature/product/team –
Continuously enhancing knowledge through trainings and e-learning courses – Helping customers succeed –
Coordinate with Quality Assurance and Engineering teams to provide assistance in identifying, reporting and resolving product defects.
Expected qualifications for Associate Sofware Engineer
Clear understanding of databases concepts
Excellent grasp of relational database management theory and practice.
Experience in various operating systems such as Windows, UNIX/Linux • Strong understanding of relational databases like Oracle, SQL Server, MySQL
Excellent Analytical skills and strong attention to details.
Excellent Communication skills.
Must possess critical thinking, problem solving, and decision-making skills.
Excellent interpersonal and collaborative skills.
Experience/Familiarity with HDFS concepts, Hadoop distributions (Cloudera or Horton Works), Hive and familiar with configuration of HDFS is an added advantage.
Job Number: 33646
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How to Apply
Click on Apply to Official Link Below – You will go to the Company Official Website
First of all Check, Experience Needed, Description and Skills Required Carefully.
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