Konecranes looking for Trainee SAP Security Admin
Experience Needed: 0-2 years
At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name – people committed to providing our customers with lifting equipment and services that lift their businesses. Everything we do, we do with passion and drive.
Key Responsibilities for Trainee SAP Security Admin:
Exhibit Konecranes Core values and code of conduct into each action
Understand and handle incident management and Service Request process in a support environment for large number of users
Working with SAP System, user maintenance and authorization concepts.
Ability to troubleshoot end user’s authorization issue and resolving as per expectation and if needed take help from peers.
Ensure ability to work or SLA based service delivery.
Monitoring the SAP Systems daily and IDOC of various interface.
Aid in support process improvisation
Analyze the repetitive Incidents and addressing the root causes in order to either reduce/ eliminate repetitive Incidents or enhance efficiency in handling those
Develop healthy professional customer relationship
Ensure the KPIs like SLA, TAT, Ageing, Quality Audits, etc based on management’s expectations and guidance
Align and realign actions based on customers’ feedbacks, inputs from management
Prepare reports based on supervisor’s expectations
Deliver any other tasks as per superior’s instructions and guidance
Be flexible for on call support based on business needs
Knowledge for SAP Basis will be an advantage
Assist peers, superiors, other IT staff members in day to day activities whenever appropriate
What we expect from you:
Bachelor’s Degree or higher – B.Tech. /B.E., BCA, BSC comp
Good technical background with some professional experience desirable.
Be highly motivated, hardworking and possess good time management and communication skills
Excellent written and spoken English
Ability to work and communicate effectively with a globally distributed team
Customer service attitude.
SAP Certifications in their specialisation area is not must but will be an advantage
Awareness about ISO 14001, 45001 requirements
Skills required for Trainee SAP Security Admin:
0-2 years of experience in IT industry working in global support or business process monitoring environment. Exposure to SAP security or SAP IDOC monitoring is highly desired.
Basic understanding about Computers and IT Systems with some exposure to SAP systems.
Knowledge of SAP IDOC monitoring will be a big plus
SAP Basis monitoring tasks will be an added advantage
Knowledge about ITIL and ITSM tool(s) is preferred
English Communication skills – Verbal, Written
Customer service attitude
Customer oriented approach to ensure SAP end-user satisfaction.
Willing to work in shifts when necessary.
Excellent communication skills as the job requires daily interactions with colleagues based in different countries/locations.
Analytical and problem-solving techniques would help in improvising the process.
Exposure to Power Apps / RPA tools would be an advantage
Must Check Java Testing Interview Questions and Answers
How to Apply
Click on Apply to Official Link Below – You will go to the Company Official Website
First of all Check, Experience Needed, Description and Skills Required Carefully.
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