Orange looking for Automation Engineer
Experience Needed: Fresheer
Orange is one of the world’s leading telecommunications operators with sales of 42.3 billion euros in 2020 and 142,000 employees worldwide at 31 December 2020, including 82,000 employees in France. The Group has a total customer base of 259 million customers worldwide at 31 December 2020, including 214 million mobile customers and 22 million fixed broadband customers. The Group is present in 26 countries. Orange is also a leading provider of global IT and telecommunication services to multinational companies, under the brand Orange Business Services. In December 2019, the Group presented its new “Engage 2025” strategic plan, which, guided by social and environmental accountability, aims to reinvent its operator model. While accelerating in growth areas and placing data and AI at the heart of its innovation model, the Group will be an attractive and responsible employer, adapted to emerging professions.
About the role
To generate, analyze and present (deliver monthly, weekly & daily network performance reports to Customer Service Manager (as per agreed deadline)
To monitor and evaluate usage and traffic management services
To analyze the operation of customer’s network and to report on Quality of Service
To work in improvement plans with GCSC/CSM/VPO areas to incorporate in the Service Improvement Program as well as address SIP actions internally that have been agreed with CSM
To account for compliance with Service Level Agreements (SLA) and provide feedback to Primary CSM
To monitor service performance and track chronic cases and work towards resolution of these chronic cases
To support the CSM by advising planned maintenance and how this would affect the supported customer
To maintain the customer documentation fully updated in the Orange tools (GCDR, Clarify, Fileade etc)
To actively assist in data integrity issues for the assigned customers.
To produce the Root cause analysis report for the customer where required
To act as internal support SPOC for CSMs for assigned accounts
-Strong analytical skills
Good communication skills
Customer centric approach
Quality and process oriented
Good Problem Solving approach
Degree Holders with good Telecom / Data / IP Network knowledge.
Good knowledge of MS-Office (Mainly Excel and Visio). Knowledge of VBA will be an added advantage
Excellent verbal and written communication skills in English language. Knowledge of French language will be an added advantage.
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How to Apply
Click on Apply to Official Link Below You will go to the Company Official Website
First of all Check, Experience Needed, Description and Skills Required Carefully.
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