Teradata looking for Technical Support Specialist Intern
Experience Needed: Fresher
Teradata is the connected multi-cloud data platform for enterprise analytics company. Our enterprise analytics solve business challenges from start to scale. Only Teradata gives you the flexibility to handle the massive and mixed data workloads of the future, today. The Teradata Vantage architecture is cloud native, delivered as-a-service, and built on an open ecosystem. These design features make Vantage the ideal platform to optimize price performance in a multi-cloud environment.
Description for Technical Support Specialist Intern
As a technical support specialist Intern for Teradata’s Base Support team, you will provide hardware and software first level technical support within the “Teradata Customers Services” (TCS) department of the Teradata division. This position requires 7 X 24 availability and willingness to work in shifts. You will perform troubleshooting activities, escalate problems to the appropriate party(s), identify solutions and communicate the solution to the customer. You will develop and maintain a working knowledge of current hardware, software, firmware, processes, and tools. You are required to have both strong technical and interpersonal skills.
Accept and respond to incoming calls, incidents and emails.
Apply search tools to identify previously developed solutions and recognize patterns and symptoms.
Research problems and analyze issues.
Identify and share known solutions from knowledge base.
Help end-users implement solutions.
Track, monitor and maintain incident progress.
Skills required for Technical Support Specialist Intern
Clear understanding of contractual policies and development.
Using verbal and written communication skills, to prepare and deliver presentations when required.
Strong oral and written skills.
Excellent interpersonal skills.
Strong facilitation and team skills.
Perform simple to complex analyses with the use of a personal computer. Flexibility in a multi-managed working environment.
Associates degree in Computer Science or an electronics technology discipline
Conceptual understanding of Intel-based computer hardware architectures
Bachelor’s/Master’ s degree in Computer Science or an electronics technology discipline with over 7.0 GPA/70%
Advance knowledge of Linux, SQL, Windows, mainframe operating systems.
Knowledge on Host software (MVS, VM etc), disk array architecture, Networking concepts and topology.
Knowledge on AWS, Azure, Google Cloud is an advantage.
Teradata Database experience & Certification is a plus.
Req ID: 214433
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How to Apply
Click on Apply to Official Link Below – You will go to the Company Official Website
First of all Check, Experience Needed, Description and Skills Required Carefully.
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