PTC looking for Associate Technical Support Specialist
Company: PTC Software (India) Pvt. Ltd.
Experience Needed: 0-2 years
Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.
Description for Associate Technical Support Specialist
PTC® is looking for talented, enthusiastic, and career-minded individuals to join our Core Technical Support Delivery team where you will have the opportunity to work with PTC’s Product Lifecycle Management (PLM) Product Line. Within a global team, you will provide support for PTC’s Windchill® based PLM systems. Your task will be to analyse and investigate technical issues, and to develop professional assistance and solutions that meet the highest quality standards. The goal is to meet the high demands of our end customers who use PTC PLM solutions in a mission-critical environment. To do so, you provide high-quality support services to our customers and partners, reducing their support efforts, eliminating risks, and promoting good customer service experience.
Skills required for Associate Technical Support Specialist
A strong capacity and desire to develop personalized customer service and communication skills. The candidate is expected to understand and relate to customers’ needs while effectively managing customer expectations. A strong background in technical and customer support is desired. The ability to effectively manage multiple urgent issues in parallel. The confidence, communication, and interpersonal skills to manage and direct customers during urgent and/or critical situations. The desire to learn new skills, coach, mentor, and train peers throughout the organization. The ability to work with teammates in a collaborative manner to achieve a mission. Presentation skills to prepare and present to large or small groups on technical and functional topics.
Strong experience on implementing or supporting Client-Server architecture or Multi-tier applications including practical knowledge of core components such as Databases, Networking and Operating Systems. Exposure to functional or hands on knowledge on cloud platforms such as Microsoft Azure, AWS or vCloud etc. Demonstrated ability to solve analytical problems with maintaining effective and precise investigation, documentation for issues, defects, and customer use cases. Object-Oriented programming background preferably in Java. An understanding of web and web services development including use of RESTful API’s, HTML and XML is preferred.
Able to produce audience-appropriate technical communications with management, support personnel, and the customers.
0-2 years experience with practical knowledge in a related support, services field that comprises of technical and soft skills.
Bachelor’s degree in Computer Science, Information Systems, Statistics, Mathematics, or similar fields. Experience working with technically diverse teams. Strong verbal and written communication skills for English is required, however, other international languages such as German, French is a plus
Req ID: JR103858
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How to Apply
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First of all Check, Experience Needed, Description and Skills Required Carefully.
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