Axis Bank Off Campus Drive 2024 Hiring Quality Analyst for Graduation Candidates Can Apply online from below details. Candidates who are interested in Axis Bank Off Campus Job Openings can go through the below to get more information.
Axis Bank hiring Quality Analyst
Company: Axis Bank
Qualifications: Graduation
Experience Needed: 2-4 Years
Location: Bangalore
About the Role:
The role of a Quality Analyst is to evaluate and score customer interactions with the aim of identifying key behaviors that drive sales and improve customer experience. The role requires the ability to drive quality outcomes by measuring and analyzing trends, coaching and improving the Virtual Relationship managers/ Officers.
Click here to Join on WhatsApp:- https://bit.ly/39gGfwZ
Click here to Join on Telegram:- https://telegram.me/qaidea
Key Responsibilities
Responsible for reviewing and auditing telephone interactions along with reviewing and investigating customer Transaction Monitoring (as per defined SOPs)
Provide constructive feedback to teams on the call audit observations, providing recommendations to improve their performance
Provides structured and timely recommendations to Quality Manager, Leadership, operations, analysts and MIS teams
Performs mock calls with new hires post-training to determine readiness for moving into support
Develops and conducts targeted group coaching sessions for analysts that address deficiencies and/or improvement opportunities.
Partner with key stakeholders to ensure alignment with quality objectives, and calibration of evaluative scoring of calls
Uses relevant quality tools to gather data and analyze trends or patterns affecting quality
Collaborates with call quality team members to identify and streamline processes and implement process standards that enhance service delivery and the customer experience.
Maintains high delivery standards in performing his duties, ensuring accuracy and on time delivery
Stays updated on all required skills for the job, especially domain knowledge, competition benchmarking and latest news on the financial sector
Qualifications:
Optimal qualification for success on the job is:
Graduation from recognized university
Exposure to BFSI and/or contact center services
Experience in Outbound Sales preferred
Role Proficiencies:
For successful execution of the job, the candidate should possess the following:
Knowledge of:
Banking Domain
Quality Assurance processes
Skills
MS Office skills
Good analytical skills
Excellent problem-solving skills with attention to detail
Good written and oral communication skills
Planning and organization skills
Good interpersonal skills
Apply to Axis Bank hiring Quality Analyst
How to Apply Axis Bank Off Campus Drive 2024
Click on Apply to Official Link Axis Bank Above – You will go to the Company Official site
First of all Check, Experience Needed, Description and Skills Required Carefully.
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About Company
Axis Bank Limited, formerly known as UTI Bank, is an Indian banking and financial services company headquartered in Mumbai, Maharashtra. It is India’s third largest private sector bank by assets and Fourth largest by Market capitalisation.