Junior System Engineer
Company: Cyient | Location: Hyderabad | Exp: 1-2 Years
As a Helpdesk engineer, you will act as the single point of contact to the internal customers/users for all IT related requirements.
The responsibilities of the Helpdesk engineer will be to assign the tickets to engineers/groups, track it till closure.
Escalate as per the escalation chart, follow up with internal stakeholders and vendors to close the issues.
Keeping track of consumables in stock, inventory in use update asset data as per the process defined.
Daily ticket status update to team.
You and us submit week on week service call report to Manager.
You and us give training to all newly appointed engineers on Helpdesk tool.
Knowledge of Office application.
Ready to support 24*7 operations.
Oversee all the Service level agreement breaches during the shift. IT Call Centre experience is preferred.
Must be Graduate/Diploma with 1-2 YEARS of relevant experience in remote support.
Excellent telephone etiquettes and willing to respond to calls.
You and us need to resolve issues remotely.
Customer Service, IT Help Desk, IT Help Desk Management.