Cyient Off Campus Drive 2024 Hiring Executive Tech support for BE/BTech Candidates Can Apply online from below details. Candidates who are interested in Cyient Off Campus Job Openings can go through the below to get more information.
Cyient hiring Executive Tech support
Company: Cyient
Qualifications: BE/BTech
Experience Needed: Freshers
Location: Hyderabad
Job Requisition ID:
Description for Executive Tech support
As a customer service consultant, you utilise your knowledge of the client’s processes and systems to support the activation of customer services and efficiently remediate issues and problems that may arise during the order lifecycle to minimise impact to customers.
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About the Role:
Apply knowledge of the client’s processes and systems to independently manage a customers order throughout its life cycle, whilst keeping the customer informed of progress through call & message channels.
Coordinate with supply chain department to initiate dispatch of devices in a timely manner and ensure activation of these devices prior to delivery at the customers premises.
Demonstrate strong verbal communication skills when contacting customers about expected delivery times, changes to delivery schedules and following up on device returns.
Ability to flex across multiple areas of the order management process in response to changes in demand and manage multiple queues concurrently to ensure orders are processed in a timely manner.
Managing incoming requests from other departments through call and email channels, being able to respond effectively with clear and concise communication.
Able to support our onshore staff to manage overflow calls from our customers during peak times and weekends.
Utilise documented processes and work instructions to efficiently navigate across multiple Telstra systems whilst processing orders, identifying, and communicating opportunities to enhance processes and procedures where applicable.
Successfully complete of all mandatory learning and training to maintain and apply the necessary skills and knowledge required to provide current information and accurate advice to customers in line with legal & regulatory requirements
Comply with HSE policies and standards to role model safe and responsible behaviours, minimise risks and demonstrate a commitment to your own safety and the safety of others
Skills required:
Strong written and verbal communication skills
Ability to work autonomously – Highly self-disciplined
Some level of previous call centre or customer management experience is highly desirable
Effective and efficient use of all relevant systems to access information and provide relevant solution for the customer
Excellent time management skills with ability to meet respective performance measures
Tech savvy and ability to navigate through multiple systems and applications
Troubleshooting skills in managing and resolving customer issues and queries succinctly
Have the ability to multitask while on the phone with customers
Note capturing and typing skills
Skills Required
Multitasking,Oral Communications,Customer Relationship Management (CRM),Customer Service,Call Center,Communication,Taking Initiative,Standard Operating Procedure (SOP),Time Management,Customer Follow-Ups
Desirable Skills
Multitasking,Oral Communications,Customer Relationship Management (CRM),Customer Service,Call Center,Communication,Taking Initiative,Standard Operating Procedure (SOP),Time Management,Customer Follow-Ups
Apply to Cyient hiring Executive Tech support
How to Apply Cyient Off Campus Drive 2024
Click on Apply to Official Link Cyient Above – You will go to the Company Official site
First of all Check, Experience Needed, Description and Skills Required Carefully.
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About Company
Cyient is an Global multinational technology company that is focused on engineering, manufacturing, data analytics, and networks and operations. Infotech Enterprises Ltd. was established in 1991 in Hyderabad.