GitLab Off Campus Drive 2024 hiring Freshers Recruitment as Associate Support Engineer

GitLab Off Campus Drive 2024 Hiring Associate Support Engineer for BE/BTech Candidates Can Apply online from below details. Candidates who are interested in GitLab Off Campus Job Openings can go through the below to get more information.

GitLab hiring Associate Support Engineer

Company: GitLab

Qualifications: BE/BTech

Experience Needed: Freshers

Location: Remote

An overview of this role
Support Engineering at GitLab isn’t just a title – you will be embedded within the Engineering department and will truly operate in an environment where Support and Engineering meet. You’ll interact with customers daily as they encounter the difficult edge cases of running GitLab in complex environments. In the space of a day, you might be doing behind the scenes work of a Linux administrator troubleshooting performance problems by using strace on a particular process, interacting with the Product team to ensure that steps in a bug report are reproducible, or interacting with the Engineering team itself by diving deep into our codebase and putting together a merge request to actually fix a customer issue.

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That’s not all though – you’d equally be invited to contribute to the source code, improve our documentation, and help build out more efficient support processes in our issue tracker. We want to live in a world where everyone can contribute, and as a member of the Support team, there are no barriers to using your skills to improve the experience of our users and customers.

Some examples of our projects:
A tool to quickly analyze strace output
A solution to capture the state of a customer’s server for easier troubleshooting
A tool which turns log files into interactive tables to easily sort and filter columns
A functionality to ChatOps to make it easier to identify user accounts on

What you’ll do
Support a mix of Self-managed and (SaaS) customers and resolve their issues via Zendesk tickets, merge requests, email and video conferencing
Collaborate with our Product, Development, Infrastructure, Customer Success and Sales Teams to build new features and fix bugs, define and shape the product goals, roadmap, priorities, and strategy
Create and update documentation based on customer interactions
Collaborate with Support team members (through Pairing Sessions) and other GitLab team members (for example: as a Support Stable Counterpart)
Participate in regular rotations for weekday and weekend on-call coverage (daytime only), providing emergency support to our Self-managed and SaaS customers, or working with our SaaS Production team to coordinate incident communications

What you’ll bring
Experience in and passion for managing customer-facing cases throughout the entire support lifecycle from initial customer inquiry to triage and reproduction, writing bug reports for handoff to the development team, and case resolution
Basic Linux systems knowledge
Basic familiarity/knowledge of scripting languages (preferably Ruby or Bash)
Basic understanding of Git
Ability to communicate technical topics to customers and coworkers of varying technical skill level

Apply to GitLab hiring Associate Support Engineer

How to Apply GitLab Off Campus Drive 2024

Click on Apply to Official Link GitLab Above – You will go to the Company Official site
First of all Check, Experience Needed, Description and Skills Required Carefully.
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About Company

GitLab Inc. is an open-core company that operates GitLab, a DevOps software package that can develop, secure, and operate software. The open-source software project was created by Ukrainian developer Dmytro Zaporozhets and Dutch developer Sytse Sijbrandij.