Company: HCL Technologies | Location: Hyderabad | Exp: 1-3 Years
Hiring freshers and experienced professionals who are skilled in HTML / CSS and Java Script and possess excellent communication / customer servicing skills!
Excellent oral and written communication
Good understanding of internet architecture and web concepts
Familiarity with ad operations, ad optimization and monetization tools preferred
Should be able to look at reports and numbers derive meaningful inferences
Aptitude should be high as product is complex
Customer Servicing :
Excellent English communication skills, both written and verbal – must
Previous experience in E-mail and Chat support preferred
Troubleshoot and resolve complex Ad Serving issues for high-end clientele
Provide e-mail and chat support for issues raised by publishers.
Issues can be related to ad serving/ reporting/ ad delivery/ page implementation /creative development
Work along with publishers on accounts to enable features and to resolve UI related issues
Req ID: 646491BR