Mphasis Off Campus Drive 2024 hiring Freshers Recruitment as Technical Support Engineer

Mphasis Off Campus Drive 2024 Hiring Technical Support Engineer for BE/BTech Candidates Can Apply online from below details. Candidates who are interested in Mphasis Off Campus Job Openings can go through the below to get more information.

Mphasis hiring Technical Support Engineer

Company: Mphasis

Qualifications: BE/BTech

Experience Needed: 1-3 Years

Location: Pune

Job Summary
Handle initial contact from users through supported channels within agreed timelines as specified in the SLA
Refer to client’s knowledge repository for solution and processes to be followed. In the event a knowledgebase article is not available for a specific issue or problem, service desk resources will use best efforts based on available individual or collective troubleshooting to resolve the issue at hand.
Perform tasks required to resolve the user IT Issues, including but not limited to reset password, provide access, browser-based troubleshooting, guide users using reference material for navigating various systems including self-service tools/processes. Performing these tasks may require remote access into User’s computer.
Create a Service Ticket in ITSM system with accurate ticket classification and documentation of steps performed to resolve/dispatch the user issues as per the documentation standards outlined in the ITSM knowledge base.
Support Users in a professional and courteous manner
Ensure adherence to processes and policies
Submit knowledgebase article update request on a regular basis for new and existing issues and resolutions

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Technical Skills:
Telecommunication etiquette to deal with end-user with good empathy and understanding
Basic Windows & Microsoft Office troubleshooting
Basic understanding of application access provisioning and troubleshooting
Knowledge of ITSM tool like ServieNow
Understanding of basic ITIL process
Service Desk – Windows 10/Modern Workplace
Service Desk – MS Office 365 Suite
Service Desk – End User Experience Management

Apply to Mphasis hiring Technical Support Engineer

How to Apply Mphasis Off Campus Drive 2024

Click on Apply to Official Link Mphasis Above – You will go to the Company Official site
First of all Check, Experience Needed, Description and Skills Required Carefully.
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About Company

Mphasis Limited is an Indian multinational information technology services and consulting company based in Bengaluru. The company provides infrastructure technology and applications outsourcing services, as well as architecture guidance, application development and integration, and application management services.